Frequently Asked Questions
Click on a question to see the answer.
Video & Course Content
most K-12 schools / districts use the EI video library, or the EI courses?
A: Most K-12 schools / districts use the EI courses as they offer
a more comprehensive professional development experience. Occasionally K-12 schools use the "My
plan" feature in the EI Online Academy that offers teachers or administrators the ability to
create their own personal playlist of PD videos.
an administrator monitor the progress of each teacher in their school / district?
A: Yes, administrators receive a special code that enables them
to monitor course completion data, discussion board posts, assessments passed, and learner progress.
Administrators and/or school leaders can facilitate a course as well. For more
information click here
you have courses for our support staff, bus drivers, and other non-instructional staff members?
A: Yes, when you purchase an Unlimited Enterprise or School
License, you get passwords for each teacher, administrator, and staff member in your school or
district. EI has courses and content that are specifically created to be applicable for
non-instructional staff members. For more information on the different types of subscriptions
available, please click here.
often do you update your courses and video content?
A: In 2011 EI began an annual process of extensively reviewing
library and courses to be sure users are accessing the most relevant, engaging and up to date
content. In 2011 EI retired over 150 hours of video content. EI has repeated this process each year
since 2011. EI creates approximately 40 hours of new video content each year. This video content is
used to create new courses and modify existing ones. Since EI serves both the K-12 and Higher
Education market, some videos might be applicable to one market and not the other. For example, EI
videos used in Educational History and Foundations college courses often require a historical
perspective that may not be applicable for K-12 professional development.
our principals or administrators assign courses to a specific group of teachers or staff members?
A: Yes, this is accomplished during the initial fulfillment
through the use of a course code. Each course has a unique code that can easily be assigned to a
specific teacher or staff member.
we prefer shorter or longer courses than the ones offered in your course catalog, can EI customize
for our specific needs?
A: Yes, EI’s experienced instructional design team can create a
that meets your specific needs and in-service hour requirements. For more information on creating a
EI own the content in its video library? Where does EI get the content featured in its video
A: Yes, EI owns all the content in its video library. Over the
decades EI has worked with countless educational organizations, and school districts to create its
video content. EI is thankful to great organizations like the National Network of State Teachers of
the Year, National Association of Elementary School Principals, and National Education Association
for their wonderful collaboration.
we integrate EI courses and content with our existing platform and create a single sign on?
A: We need to know more about the platform your school is using
can answer that question. However, EI’s courses and content have been integrated with numerous
third-party platforms and applications in both K-12 and Higher Education.
information click here
Logging in & Completing a Course
have completed all the course assignments, but am not able to print my completion certificate?
A: Before calling customer service we suggest you check the
- Have you mistakenly archived assignments? Your course completion certificate is not
available if you have archived any of the course assignments. Please un-archive these
assignments, then print your certificate of completion.
- Did you check the completion box for all the assignments, including the completion box for
each module? Your course completion certificate requires all assignment and module boxes to
be marked complete.
cannot log in with my email address and the password provided by my school / district?
A: If you have been recently hired by your school or district,
your administrator must add you as a new user before you can access the content or courses. Please
check with your administrator to be sure they added you as a new user.
forgot my password and pressed the "forgot password" prompt, but I did not receive
anything by email?
A: Before you call customer service, please check your junk/spam
folder. Occasionally, systems mistakenly identify our emails as spam. Also, school districts can
have strong email firewalls that do not allow our user notifications to get through. When a district
purchases our Online Academy, we typically work upfront with the school’s technology director to be
sure our domain address is not blocked by the district’s email system.
have watched the video for a specific course assignment, but it won't let me mark the assignment
A: EI has a special feature which automatically marks certain
assignments complete once 95% of the video has been played.
Once our school or district purchases a K-12 subscription, can we add new faculty or staff members
throughout the year?
A: Yes, provided the new faculty or staff member works in the
district that has purchased the subscription.
Using EI for Higher Education
do most Colleges of Education use Educational Impact?
A: Most Universities and Colleges of Education use the EI video
to infuse visual learning into their teacher preparation or educational leadership courses. The
videos selected for each course are determined by a college administrator, department head, or
delegated to the professor teaching the course.
our College of Education start by using EI video in just one or two of our teacher preparation
courses or do we have to implement across our entire College of Education?
A: While purchasing an Unlimited Enterprise License for your
College of Education is clearly the most cost effective way to acquire access to EI video content,
we can usually make video content available for a single course.
much will it cost to purchase a subscription to EI’s video library for our College of Education, and
how long will we have access to the video content?
A: The subscription price is usually based on the number of
students in your College of Education. The subscription term can be for the duration of a specific
course, the full school year, or any other term required for your needs. For more detailed
information on the different ways Colleges of Education purchase access to the EI video library please click here.
Will EI help our professors find videos that align to their syllabus?
A: Yes, if your professors provide us with their syllabii
specialists will review the course objectives and assignments to develop a list of suggested videos
for the course. Professors have the option of using our suggestions or employing EI’s powerful
search engine to find videos for their course. For more information on the kinds of teacher
preparation and educational leadership college courses that use EI video, please click here.
does EI’s Video Search engine work?
A: EI’s Video Search engine allows you to search by key word or
In addition, we encourage you to search based on a specific component or standard in common teacher
or administrator evaluation rubrics.
do professors access the video content in the EI library?
A: If your college of education purchases and Unlimited Enterprise
License, every professor, college administrator, student and staff member in the college has access
the video content. Professors also have access to a leader dashboard that allows them to monitor
student usage and viewing hours. If your college is only using the EI video content in a single
course, and students are purchasing individual subscriptions from a digital student bookstore set up
by EI, professors may also be required to purchase their individual subscription.